Our Services
Complete procurement solutions for goods and services to support your business operations
Service Provision
Professional services to support your business operational smoothness
Maintenance & Repair
Equipment maintenance and repair services
Catering & Consumption
Catering services for events and daily needs
Cleaning Service
Professional cleaning services for offices and buildings
Event Organizer
Corporate events, seminars, and gathering organization
IT Support & Consultation
IT technical support and information system consultation
Delivery Service
Fast and safe delivery throughout Indonesia
Service Level Agreement
A Service Level Agreement (SLA) is a formal contract that outlines the scope, quality standards, performance metrics, responsibilities, and service commitments agreed upon between a service provider and a client. The SLA serves as a clear framework to ensure transparency, maintain service reliability, and establish measurable expectations for service delivery, issue resolution, and ongoing support. It is designed to protect both parties and promote consistent, high-quality service performance.
Scope
Comprehensive framework for service delivery and quality assurance
Service Standards
Quality standards and service response time definitions
Quality of Goods & Services
Quality assurance for products and services provided
Corporate Responsibility
Company commitment to service delivery
Customer Responsibility
Customer obligations and role in SLA
Evaluation and Reporting
Performance monitoring and periodic reporting
Warranty
Service guarantee and after-sales support
Scope
Comprehensive framework for service delivery and quality assurance
Service Standards
Quality standards and service response time definitions
Quality of Goods & Services
Quality assurance for products and services provided
Corporate Responsibility
Company commitment to service delivery
Customer Responsibility
Customer obligations and role in SLA
Evaluation and Reporting
Performance monitoring and periodic reporting
Warranty
Service guarantee and after-sales support
Additional Solutions
Integrated Procurement Solution
End-to-end procurement system from planning to distribution with full transparency
Technology Solution
Latest technology implementation to improve your business operational efficiency
Industrial Solution
Special industrial equipment and materials provision according to technical specifications